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MALL-KEFU: 根据 review 完善客服相关实现
This commit is contained in:
parent
866b38535e
commit
4ce2be724e
@ -1,5 +1,6 @@
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package cn.iocoder.yudao.module.promotion.controller.admin.kefu;
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package cn.iocoder.yudao.module.promotion.controller.admin.kefu;
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import cn.iocoder.yudao.framework.common.enums.UserTypeEnum;
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import cn.iocoder.yudao.framework.common.pojo.CommonResult;
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import cn.iocoder.yudao.framework.common.pojo.CommonResult;
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import cn.iocoder.yudao.framework.common.pojo.PageResult;
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import cn.iocoder.yudao.framework.common.pojo.PageResult;
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import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
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import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
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@ -18,6 +19,7 @@ import org.springframework.validation.annotation.Validated;
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import org.springframework.web.bind.annotation.*;
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import org.springframework.web.bind.annotation.*;
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import static cn.iocoder.yudao.framework.common.pojo.CommonResult.success;
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import static cn.iocoder.yudao.framework.common.pojo.CommonResult.success;
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import static cn.iocoder.yudao.framework.security.core.util.SecurityFrameworkUtils.getLoginUserId;
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@Tag(name = "管理后台 - 客服消息")
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@Tag(name = "管理后台 - 客服消息")
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@RestController
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@RestController
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@ -32,6 +34,7 @@ public class KeFuMessageController {
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@Operation(summary = "发送客服消息")
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@Operation(summary = "发送客服消息")
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@PreAuthorize("@ss.hasPermission('promotion:kefu-message:send')")
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@PreAuthorize("@ss.hasPermission('promotion:kefu-message:send')")
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public CommonResult<Long> createKefuMessage(@Valid @RequestBody KeFuMessageSendReqVO sendReqVO) {
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public CommonResult<Long> createKefuMessage(@Valid @RequestBody KeFuMessageSendReqVO sendReqVO) {
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sendReqVO.setSenderId(getLoginUserId()).setSenderType(UserTypeEnum.ADMIN.getValue()); // 设置用户编号和类型
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return success(messageService.sendKefuMessage(sendReqVO));
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return success(messageService.sendKefuMessage(sendReqVO));
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}
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}
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@ -40,7 +43,7 @@ public class KeFuMessageController {
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@Parameter(name = "conversationId", description = "会话编号", required = true)
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@Parameter(name = "conversationId", description = "会话编号", required = true)
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@PreAuthorize("@ss.hasPermission('promotion:kefu-message:update')")
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@PreAuthorize("@ss.hasPermission('promotion:kefu-message:update')")
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public CommonResult<Boolean> updateKefuMessageReadStatus(@RequestParam("conversationId") Long conversationId) {
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public CommonResult<Boolean> updateKefuMessageReadStatus(@RequestParam("conversationId") Long conversationId) {
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messageService.updateKefuMessageReadStatus(conversationId);
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messageService.updateKefuMessageReadStatus(conversationId, getLoginUserId(), UserTypeEnum.ADMIN.getValue());
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return success(true);
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return success(true);
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}
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}
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@ -9,37 +9,19 @@ import lombok.Data;
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@Data
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@Data
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public class KeFuMessageSendReqVO {
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public class KeFuMessageSendReqVO {
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// TODO @puhui999:貌似字段多了;1)id 不用;2)senderId、senderType 不用;3)receiverId、receiverType 也不用;原因可以想下哈
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@Schema(description = "编号", requiredMode = Schema.RequiredMode.REQUIRED, example = "23202")
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private Long id;
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@Schema(description = "会话编号", requiredMode = Schema.RequiredMode.REQUIRED, example = "12580")
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@Schema(description = "会话编号", requiredMode = Schema.RequiredMode.REQUIRED, example = "12580")
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@NotNull(message = "会话编号不能为空")
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@NotNull(message = "会话编号不能为空")
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private Long conversationId;
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private Long conversationId;
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@Schema(description = "发送人编号", requiredMode = Schema.RequiredMode.REQUIRED, example = "24571")
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@NotNull(message = "发送人编号不能为空")
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private Long senderId;
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@Schema(description = "发送人类型", requiredMode = Schema.RequiredMode.REQUIRED, example = "1")
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@NotNull(message = "发送人类型不能为空")
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private Integer senderType;
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@Schema(description = "接收人编号", requiredMode = Schema.RequiredMode.REQUIRED, example = "29124")
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@NotNull(message = "接收人编号不能为空")
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private Long receiverId;
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@Schema(description = "接收人类型", requiredMode = Schema.RequiredMode.REQUIRED, example = "2")
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@NotNull(message = "接收人类型不能为空")
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private Integer receiverType;
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@Schema(description = "消息类型", requiredMode = Schema.RequiredMode.REQUIRED, example = "1")
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@NotNull(message = "消息类型不能为空")
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private Integer contentType;
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@Schema(description = "消息", requiredMode = Schema.RequiredMode.REQUIRED)
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@Schema(description = "消息", requiredMode = Schema.RequiredMode.REQUIRED)
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@NotEmpty(message = "消息不能为空")
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@NotEmpty(message = "消息不能为空")
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private String content;
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private String content;
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// ========== 后端设置的参数,前端无需传递 ==========
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@Schema(description = "发送人编号", requiredMode = Schema.RequiredMode.REQUIRED, example = "24571", hidden = true)
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private Long senderId;
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@Schema(description = "发送人类型", requiredMode = Schema.RequiredMode.REQUIRED, example = "1", hidden = true)
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private Integer senderType;
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}
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}
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@ -43,8 +43,7 @@ public class AppKeFuMessageController {
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@Parameter(name = "conversationId", description = "会话编号", required = true)
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@Parameter(name = "conversationId", description = "会话编号", required = true)
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@PreAuthenticated
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@PreAuthenticated
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public CommonResult<Boolean> updateKefuMessageReadStatus(@RequestParam("conversationId") Long conversationId) {
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public CommonResult<Boolean> updateKefuMessageReadStatus(@RequestParam("conversationId") Long conversationId) {
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// TODO @puhui999:需要传递 userId;万一用户模拟一个 conversationId
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kefuMessageService.updateKefuMessageReadStatus(conversationId, getLoginUserId(), UserTypeEnum.MEMBER.getValue());
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kefuMessageService.updateKefuMessageReadStatus(conversationId);
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return success(true);
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return success(true);
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}
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}
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@ -9,10 +9,6 @@ import lombok.Data;
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@Data
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@Data
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public class AppKeFuMessageSendReqVO {
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public class AppKeFuMessageSendReqVO {
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// TODO @puhui999:应该没有传递编号哈
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@Schema(description = "编号", requiredMode = Schema.RequiredMode.REQUIRED, example = "23202")
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private Long id;
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@Schema(description = "消息类型", requiredMode = Schema.RequiredMode.REQUIRED, example = "1")
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@Schema(description = "消息类型", requiredMode = Schema.RequiredMode.REQUIRED, example = "1")
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@NotNull(message = "消息类型不能为空")
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@NotNull(message = "消息类型不能为空")
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private Integer contentType;
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private Integer contentType;
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@ -22,18 +22,14 @@ public interface KeFuConversationMapper extends BaseMapperX<KeFuConversationDO>
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.orderByDesc(KeFuConversationDO::getCreateTime));
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.orderByDesc(KeFuConversationDO::getCreateTime));
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}
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}
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// TODO @puhui999:这个不用单独搞个方法哈。Service 直接 new 一个对象,然后调用 update 方法。
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default void updateAdminUnreadMessageCountIncrement(Long id) {
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default void updateAdminUnreadMessageCountWithZero(Long id) {
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update(new LambdaUpdateWrapper<KeFuConversationDO>()
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.eq(KeFuConversationDO::getId, id)
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.set(KeFuConversationDO::getAdminUnreadMessageCount, 0));
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}
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// TODO @puhui999:改成 updateAdminUnreadMessageCountIncrement 增加
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default void updateAdminUnreadMessageCount(Long id) {
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update(new LambdaUpdateWrapper<KeFuConversationDO>()
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update(new LambdaUpdateWrapper<KeFuConversationDO>()
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.eq(KeFuConversationDO::getId, id)
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.eq(KeFuConversationDO::getId, id)
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.setSql("admin_unread_message_count = admin_unread_message_count + 1"));
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.setSql("admin_unread_message_count = admin_unread_message_count + 1"));
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}
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}
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default KeFuConversationDO selectByUserId(Long userId){
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return selectOne(KeFuConversationDO::getUserId, userId);
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}
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}
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}
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@ -56,20 +56,21 @@ public class KeFuConversationServiceImpl implements KeFuConversationService {
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// 2.1 更新管理员未读消息数
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// 2.1 更新管理员未读消息数
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if (UserTypeEnum.MEMBER.getValue().equals(kefuMessage.getSenderType())) {
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if (UserTypeEnum.MEMBER.getValue().equals(kefuMessage.getSenderType())) {
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conversationMapper.updateAdminUnreadMessageCount(kefuMessage.getConversationId());
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conversationMapper.updateAdminUnreadMessageCountIncrement(kefuMessage.getConversationId());
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}
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}
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// 2.2 会员用户发送消息时,如果管理员删除过会话则进行恢复
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// 2.2 会员用户发送消息时,如果管理员删除过会话则进行恢复
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// TODO @puhui999:其实不用判断用户类型;只要be已删除,就恢复!
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if (Boolean.TRUE.equals(conversation.getAdminDeleted())) {
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if (UserTypeEnum.MEMBER.getValue().equals(kefuMessage.getSenderType())
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&& Boolean.TRUE.equals(conversation.getAdminDeleted())) {
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updateConversationAdminDeleted(kefuMessage.getConversationId(), Boolean.FALSE);
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updateConversationAdminDeleted(kefuMessage.getConversationId(), Boolean.FALSE);
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}
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}
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}
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}
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@Override
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@Override
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public void updateAdminUnreadMessageCountWithZero(Long id) {
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public void updateAdminUnreadMessageCountWithZero(Long id) {
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// 校验存在
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validateKefuConversationExists(id);
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validateKefuConversationExists(id);
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conversationMapper.updateAdminUnreadMessageCountWithZero(id);
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// 管理员未读消息数归零
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conversationMapper.updateById(new KeFuConversationDO().setId(id).setAdminUnreadMessageCount(0));
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}
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}
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@Override
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@Override
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@ -107,8 +108,7 @@ public class KeFuConversationServiceImpl implements KeFuConversationService {
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@Override
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@Override
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public KeFuConversationDO getConversationByUserId(Long userId) {
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public KeFuConversationDO getConversationByUserId(Long userId) {
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// TODO @puhui999:service 不写 dao 的逻辑哈
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return conversationMapper.selectByUserId(userId);
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return conversationMapper.selectOne(KeFuConversationDO::getUserId, userId);
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}
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}
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}
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}
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@ -35,8 +35,10 @@ public interface KeFuMessageService {
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* 【管理员】更新消息已读状态
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* 【管理员】更新消息已读状态
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*
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*
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* @param conversationId 会话编号
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* @param conversationId 会话编号
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* @param userId 用户编号
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* @param userType 用户类型
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*/
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*/
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void updateKefuMessageReadStatus(Long conversationId);
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void updateKefuMessageReadStatus(Long conversationId, Long userId, Integer userType);
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/**
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/**
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* 获得客服消息分页
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* 获得客服消息分页
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@ -1,6 +1,7 @@
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package cn.iocoder.yudao.module.promotion.service.kefu;
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package cn.iocoder.yudao.module.promotion.service.kefu;
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import cn.hutool.core.collection.CollUtil;
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import cn.hutool.core.collection.CollUtil;
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import cn.hutool.core.util.ObjUtil;
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import cn.hutool.core.util.StrUtil;
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import cn.hutool.core.util.StrUtil;
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import cn.hutool.extra.spring.SpringUtil;
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import cn.hutool.extra.spring.SpringUtil;
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import cn.iocoder.yudao.framework.common.enums.UserTypeEnum;
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import cn.iocoder.yudao.framework.common.enums.UserTypeEnum;
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@ -22,10 +23,11 @@ import org.springframework.stereotype.Service;
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import org.springframework.transaction.annotation.Transactional;
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import org.springframework.transaction.annotation.Transactional;
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import org.springframework.validation.annotation.Validated;
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import org.springframework.validation.annotation.Validated;
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import java.util.Collections;
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import java.util.List;
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import java.util.List;
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import static cn.iocoder.yudao.framework.common.exception.util.ServiceExceptionUtil.exception;
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import static cn.iocoder.yudao.framework.common.util.collection.CollectionUtils.*;
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import static cn.iocoder.yudao.framework.common.util.collection.CollectionUtils.*;
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import static cn.iocoder.yudao.module.promotion.enums.ErrorCodeConstants.KEFU_CONVERSATION_NOT_EXISTS;
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import static cn.iocoder.yudao.module.promotion.enums.WebSocketMessageTypeConstants.KEFU_MESSAGE_ADMIN_READ;
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import static cn.iocoder.yudao.module.promotion.enums.WebSocketMessageTypeConstants.KEFU_MESSAGE_ADMIN_READ;
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import static cn.iocoder.yudao.module.promotion.enums.WebSocketMessageTypeConstants.KEFU_MESSAGE_TYPE;
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import static cn.iocoder.yudao.module.promotion.enums.WebSocketMessageTypeConstants.KEFU_MESSAGE_TYPE;
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@ -53,18 +55,19 @@ public class KeFuMessageServiceImpl implements KeFuMessageService {
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@Transactional(rollbackFor = Exception.class)
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@Transactional(rollbackFor = Exception.class)
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public Long sendKefuMessage(KeFuMessageSendReqVO sendReqVO) {
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public Long sendKefuMessage(KeFuMessageSendReqVO sendReqVO) {
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// 1.1 校验会话是否存在
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// 1.1 校验会话是否存在
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conversationService.validateKefuConversationExists(sendReqVO.getConversationId());
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KeFuConversationDO conversation = conversationService.validateKefuConversationExists(sendReqVO.getConversationId());
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// 1.2 校验接收人是否存在
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// 1.2 校验接收人是否存在
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validateReceiverExist(sendReqVO.getReceiverId(), sendReqVO.getReceiverType());
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validateReceiverExist(conversation.getUserId(), UserTypeEnum.MEMBER.getValue());
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// 2.1 保存消息
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// 2.1 保存消息
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KeFuMessageDO kefuMessage = BeanUtils.toBean(sendReqVO, KeFuMessageDO.class);
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KeFuMessageDO kefuMessage = BeanUtils.toBean(sendReqVO, KeFuMessageDO.class);
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kefuMessage.setReceiverId(conversation.getUserId()).setReceiverType(UserTypeEnum.MEMBER.getValue()); // 设置接收人
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keFuMessageMapper.insert(kefuMessage);
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keFuMessageMapper.insert(kefuMessage);
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// 2.2 更新会话消息冗余
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// 2.2 更新会话消息冗余
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conversationService.updateConversationLastMessage(kefuMessage);
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conversationService.updateConversationLastMessage(kefuMessage);
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// 3. 发送消息
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// 3. 发送消息
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getSelf().sendAsyncMessage(sendReqVO.getReceiverType(), sendReqVO.getReceiverId(), kefuMessage);
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getSelf().sendAsyncMessage(UserTypeEnum.MEMBER.getValue(), conversation.getUserId(), kefuMessage);
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return kefuMessage.getId();
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return kefuMessage.getId();
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}
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}
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@ -86,9 +89,13 @@ public class KeFuMessageServiceImpl implements KeFuMessageService {
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@Override
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@Override
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@Transactional(rollbackFor = Exception.class)
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@Transactional(rollbackFor = Exception.class)
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public void updateKefuMessageReadStatus(Long conversationId) {
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public void updateKefuMessageReadStatus(Long conversationId, Long userId, Integer userType) {
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// 1.1 校验会话是否存在
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// 1.1 校验会话是否存在
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conversationService.validateKefuConversationExists(conversationId);
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KeFuConversationDO conversation = conversationService.validateKefuConversationExists(conversationId);
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// 1.2 如果是会员端处理已读,需要传递 userId;万一用户模拟一个 conversationId
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if (UserTypeEnum.MEMBER.getValue().equals(userType) && ObjUtil.notEqual(conversation.getUserId(), userId)) {
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throw exception(KEFU_CONVERSATION_NOT_EXISTS);
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}
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// 1.2 查询会话所有的未读消息 (tips: 多个客服,一个人点了,就都点了)
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// 1.2 查询会话所有的未读消息 (tips: 多个客服,一个人点了,就都点了)
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List<KeFuMessageDO> messageList = keFuMessageMapper.selectListByConversationIdAndReadStatus(conversationId, Boolean.FALSE);
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List<KeFuMessageDO> messageList = keFuMessageMapper.selectListByConversationIdAndReadStatus(conversationId, Boolean.FALSE);
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// 1.3 情况一:没有未读消息
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// 1.3 情况一:没有未读消息
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