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MALL-KEFU: 根据 review 完善客服相关实现

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puhui999 2024-06-24 15:45:05 +08:00
parent 866b38535e
commit 4ce2be724e
8 changed files with 40 additions and 55 deletions
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5
yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/kefu/KeFuMessageController.java
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@ -1,5 +1,6 @@
package cn.iocoder.yudao.module.promotion.controller.admin.kefu;
import cn.iocoder.yudao.framework.common.enums.UserTypeEnum;
import cn.iocoder.yudao.framework.common.pojo.CommonResult;
import cn.iocoder.yudao.framework.common.pojo.PageResult;
import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
@ -18,6 +19,7 @@ import org.springframework.validation.annotation.Validated;
import org.springframework.web.bind.annotation.*;
import static cn.iocoder.yudao.framework.common.pojo.CommonResult.success;
import static cn.iocoder.yudao.framework.security.core.util.SecurityFrameworkUtils.getLoginUserId;
@Tag(name = "管理后台 - 客服消息")
@RestController
@ -32,6 +34,7 @@ public class KeFuMessageController {
@Operation(summary = "发送客服消息")
@PreAuthorize("@ss.hasPermission('promotion:kefu-message:send')")
public CommonResult<Long> createKefuMessage(@Valid @RequestBody KeFuMessageSendReqVO sendReqVO) {
sendReqVO.setSenderId(getLoginUserId()).setSenderType(UserTypeEnum.ADMIN.getValue()); // 设置用户编号和类型
return success(messageService.sendKefuMessage(sendReqVO));
}
@ -40,7 +43,7 @@ public class KeFuMessageController {
@Parameter(name = "conversationId", description = "会话编号", required = true)
@PreAuthorize("@ss.hasPermission('promotion:kefu-message:update')")
public CommonResult<Boolean> updateKefuMessageReadStatus(@RequestParam("conversationId") Long conversationId) {
messageService.updateKefuMessageReadStatus(conversationId);
messageService.updateKefuMessageReadStatus(conversationId, getLoginUserId(), UserTypeEnum.ADMIN.getValue());
return success(true);
}

32
yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/kefu/vo/message/KeFuMessageSendReqVO.java
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@ -9,37 +9,19 @@ import lombok.Data;
@Data
public class KeFuMessageSendReqVO {
// TODO @puhui999：貌似字段多了；1）id 不用；2）senderId、senderType 不用；3）receiverId、receiverType 也不用；原因可以想下哈
@Schema(description = "编号", requiredMode = Schema.RequiredMode.REQUIRED, example = "23202")
private Long id;
@Schema(description = "会话编号", requiredMode = Schema.RequiredMode.REQUIRED, example = "12580")
@NotNull(message = "会话编号不能为空")
private Long conversationId;
@Schema(description = "发送人编号", requiredMode = Schema.RequiredMode.REQUIRED, example = "24571")
@NotNull(message = "发送人编号不能为空")
private Long senderId;
@Schema(description = "发送人类型", requiredMode = Schema.RequiredMode.REQUIRED, example = "1")
@NotNull(message = "发送人类型不能为空")
private Integer senderType;
@Schema(description = "接收人编号", requiredMode = Schema.RequiredMode.REQUIRED, example = "29124")
@NotNull(message = "接收人编号不能为空")
private Long receiverId;
@Schema(description = "接收人类型", requiredMode = Schema.RequiredMode.REQUIRED, example = "2")
@NotNull(message = "接收人类型不能为空")
private Integer receiverType;
@Schema(description = "消息类型", requiredMode = Schema.RequiredMode.REQUIRED, example = "1")
@NotNull(message = "消息类型不能为空")
private Integer contentType;
@Schema(description = "消息", requiredMode = Schema.RequiredMode.REQUIRED)
@NotEmpty(message = "消息不能为空")
private String content;
// ========== 后端设置的参数，前端无需传递 ==========
@Schema(description = "发送人编号", requiredMode = Schema.RequiredMode.REQUIRED, example = "24571", hidden = true)
private Long senderId;
@Schema(description = "发送人类型", requiredMode = Schema.RequiredMode.REQUIRED, example = "1", hidden = true)
private Integer senderType;
}

3
yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/app/kefu/AppKeFuMessageController.java
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@ -43,8 +43,7 @@ public class AppKeFuMessageController {
@Parameter(name = "conversationId", description = "会话编号", required = true)
@PreAuthenticated
public CommonResult<Boolean> updateKefuMessageReadStatus(@RequestParam("conversationId") Long conversationId) {
// TODO @puhui999：需要传递 userId；万一用户模拟一个 conversationId
kefuMessageService.updateKefuMessageReadStatus(conversationId);
kefuMessageService.updateKefuMessageReadStatus(conversationId, getLoginUserId(), UserTypeEnum.MEMBER.getValue());
return success(true);
}

4
yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/app/kefu/vo/message/AppKeFuMessageSendReqVO.java
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@ -9,10 +9,6 @@ import lombok.Data;
@Data
public class AppKeFuMessageSendReqVO {
// TODO @puhui999：应该没有传递编号哈
@Schema(description = "编号", requiredMode = Schema.RequiredMode.REQUIRED, example = "23202")
private Long id;
@Schema(description = "消息类型", requiredMode = Schema.RequiredMode.REQUIRED, example = "1")
@NotNull(message = "消息类型不能为空")
private Integer contentType;

14
yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/kefu/KeFuConversationMapper.java
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@ -22,18 +22,14 @@ public interface KeFuConversationMapper extends BaseMapperX<KeFuConversationDO>
.orderByDesc(KeFuConversationDO::getCreateTime));
}
// TODO @puhui999：这个不用单独搞个方法哈。Service 直接 new 一个对象，然后调用 update 方法。
default void updateAdminUnreadMessageCountWithZero(Long id) {
update(new LambdaUpdateWrapper<KeFuConversationDO>()
.eq(KeFuConversationDO::getId, id)
.set(KeFuConversationDO::getAdminUnreadMessageCount, 0));
}
// TODO @puhui999：改成 updateAdminUnreadMessageCountIncrement 增加
default void updateAdminUnreadMessageCount(Long id) {
default void updateAdminUnreadMessageCountIncrement(Long id) {
update(new LambdaUpdateWrapper<KeFuConversationDO>()
.eq(KeFuConversationDO::getId, id)
.setSql("admin_unread_message_count = admin_unread_message_count + 1"));
}
default KeFuConversationDO selectByUserId(Long userId){
return selectOne(KeFuConversationDO::getUserId, userId);
}
}

14
yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/kefu/KeFuConversationServiceImpl.java
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@ -56,20 +56,21 @@ public class KeFuConversationServiceImpl implements KeFuConversationService {
// 2.1 更新管理员未读消息数
if (UserTypeEnum.MEMBER.getValue().equals(kefuMessage.getSenderType())) {
conversationMapper.updateAdminUnreadMessageCount(kefuMessage.getConversationId());
conversationMapper.updateAdminUnreadMessageCountIncrement(kefuMessage.getConversationId());
}
// 2.2 会员用户发送消息时，如果管理员删除过会话则进行恢复
// TODO @puhui999：其实不用判断用户类型；只要be已删除，就恢复！
if (UserTypeEnum.MEMBER.getValue().equals(kefuMessage.getSenderType())
&& Boolean.TRUE.equals(conversation.getAdminDeleted())) {
if (Boolean.TRUE.equals(conversation.getAdminDeleted())) {
updateConversationAdminDeleted(kefuMessage.getConversationId(), Boolean.FALSE);
}
}
@Override
public void updateAdminUnreadMessageCountWithZero(Long id) {
// 校验存在
validateKefuConversationExists(id);
conversationMapper.updateAdminUnreadMessageCountWithZero(id);
// 管理员未读消息数归零
conversationMapper.updateById(new KeFuConversationDO().setId(id).setAdminUnreadMessageCount(0));
}
@Override
@ -107,8 +108,7 @@ public class KeFuConversationServiceImpl implements KeFuConversationService {
@Override
public KeFuConversationDO getConversationByUserId(Long userId) {
// TODO @puhui999：service 不写 dao 的逻辑哈
return conversationMapper.selectOne(KeFuConversationDO::getUserId, userId);
return conversationMapper.selectByUserId(userId);
}
}

4
yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/kefu/KeFuMessageService.java
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@ -35,8 +35,10 @@ public interface KeFuMessageService {
* 【管理员】更新消息已读状态
*
* @param conversationId 会话编号
* @param userId 用户编号
* @param userType 用户类型
*/
void updateKefuMessageReadStatus(Long conversationId);
void updateKefuMessageReadStatus(Long conversationId, Long userId, Integer userType);
/**
* 获得客服消息分页

19
yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/kefu/KeFuMessageServiceImpl.java
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@ -1,6 +1,7 @@
package cn.iocoder.yudao.module.promotion.service.kefu;
import cn.hutool.core.collection.CollUtil;
import cn.hutool.core.util.ObjUtil;
import cn.hutool.core.util.StrUtil;
import cn.hutool.extra.spring.SpringUtil;
import cn.iocoder.yudao.framework.common.enums.UserTypeEnum;
@ -22,10 +23,11 @@ import org.springframework.stereotype.Service;
import org.springframework.transaction.annotation.Transactional;
import org.springframework.validation.annotation.Validated;
import java.util.Collections;
import java.util.List;
import static cn.iocoder.yudao.framework.common.exception.util.ServiceExceptionUtil.exception;
import static cn.iocoder.yudao.framework.common.util.collection.CollectionUtils.*;
import static cn.iocoder.yudao.module.promotion.enums.ErrorCodeConstants.KEFU_CONVERSATION_NOT_EXISTS;
import static cn.iocoder.yudao.module.promotion.enums.WebSocketMessageTypeConstants.KEFU_MESSAGE_ADMIN_READ;
import static cn.iocoder.yudao.module.promotion.enums.WebSocketMessageTypeConstants.KEFU_MESSAGE_TYPE;
@ -53,18 +55,19 @@ public class KeFuMessageServiceImpl implements KeFuMessageService {
@Transactional(rollbackFor = Exception.class)
public Long sendKefuMessage(KeFuMessageSendReqVO sendReqVO) {
// 1.1 校验会话是否存在
conversationService.validateKefuConversationExists(sendReqVO.getConversationId());
KeFuConversationDO conversation = conversationService.validateKefuConversationExists(sendReqVO.getConversationId());
// 1.2 校验接收人是否存在
validateReceiverExist(sendReqVO.getReceiverId(), sendReqVO.getReceiverType());
validateReceiverExist(conversation.getUserId(), UserTypeEnum.MEMBER.getValue());
// 2.1 保存消息
KeFuMessageDO kefuMessage = BeanUtils.toBean(sendReqVO, KeFuMessageDO.class);
kefuMessage.setReceiverId(conversation.getUserId()).setReceiverType(UserTypeEnum.MEMBER.getValue()); // 设置接收人
keFuMessageMapper.insert(kefuMessage);
// 2.2 更新会话消息冗余
conversationService.updateConversationLastMessage(kefuMessage);
// 3. 发送消息
getSelf().sendAsyncMessage(sendReqVO.getReceiverType(), sendReqVO.getReceiverId(), kefuMessage);
getSelf().sendAsyncMessage(UserTypeEnum.MEMBER.getValue(), conversation.getUserId(), kefuMessage);
return kefuMessage.getId();
}
@ -86,9 +89,13 @@ public class KeFuMessageServiceImpl implements KeFuMessageService {
@Override
@Transactional(rollbackFor = Exception.class)
public void updateKefuMessageReadStatus(Long conversationId) {
public void updateKefuMessageReadStatus(Long conversationId, Long userId, Integer userType) {
// 1.1 校验会话是否存在
conversationService.validateKefuConversationExists(conversationId);
KeFuConversationDO conversation = conversationService.validateKefuConversationExists(conversationId);
// 1.2 如果是会员端处理已读，需要传递 userId；万一用户模拟一个 conversationId
if (UserTypeEnum.MEMBER.getValue().equals(userType) && ObjUtil.notEqual(conversation.getUserId(), userId)) {
throw exception(KEFU_CONVERSATION_NOT_EXISTS);
}
// 1.2 查询会话所有的未读消息 (tips: 多个客服，一个人点了，就都点了)
List<KeFuMessageDO> messageList = keFuMessageMapper.selectListByConversationIdAndReadStatus(conversationId, Boolean.FALSE);
// 1.3 情况一：没有未读消息